Just today, I had another instance of “good thing we back up your computer before we try to repair a few windows problems by doing a windows repair install”. After we tried to do a windows repair install, BAM!, the user folders had been rendered useless. The folders were corrupted and inaccessible.
But good for the customer and good for us, our policy of making a backup of your drive before we attempt the major stuff let us restore their wedding photos, baby photos, and the graduate paper the missus had been working on for the last few weeks were safe!
This is how we do business. We don’t want the computer to get any worse after it comes in to us, but sometimes things will go down hill fast. But don’t rely on us doing our backup! You need to do a backup too. More often than we do!
You need to be responsible for making a backup of your important data at least once a month, if not more or less depending on how often your data changes. We can help you setup a backup program and help you choose the best medium to put that data on, from CDs to large external hard drives, to an encrypted remote backup to our server. We can help you encrypt your backup media too. Just ask.
It’s not too expensive to take the precautions, but it is very expensive to retrieve data from a bad drive!